Artificial intelligence is increasingly playing a role in companies’ hiring decisions. Algorithms help target ads about new positions, sort through resumes, and even analyze applicants’ facial expressions during video job interviews. But these systems are opaque, and we often have no idea how artificial intelligence-based systems are sorting, scoring, and ranking our applications.
It’s not just that we don’t know how these systems work. Artificial intelligence can also introduce bias and inaccuracy to the job application process, and because these algorithms largely operate in a black box, it’s not really possible to hold a company that uses a problematic …